Hi @InjaeKim,
Welcome to the community!
I would love to help see the status of the connection, to better understand the situation shoot me a private message with your account details (Username/Customer ID together with the address on file).
How do I private message (PM) in the community
Regards,
@InjaeKim wrote:
Hi TPG team,
From yesterday, 7st July evening, there have been no internet connection. I have powered modem off and on a few times to no avail. I have checked the NBN outage website and there's no current reported outage
Can you please advise how I can have this resolved?
Thanks.
