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no nbn internet connection

Level 1a
no nbn connection since the storm yesterday at around 830pm. power and downstream lights on black box are green, but upstream light is flashing. restarted box multiple times to no avail. internet periodically worked again for approx 1.5 hours today between 630pm and 8pm, however, connection dropped again after.

have tried to contact technical support multiple times since yesterday, but no one ever picks up. checked nbn outage for my area and it always states no issue reported.

I just want to get this fixed.
1 REPLY 1
Moderator

Welcome to the Community @enelrahcly

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn-hfc-cable/problems_connect_internet_nbn_hfc

 

We were able to locate your account using your community details and reviewed the case. It appears that the issue was caused by a faulty/damaged NBN NTD box, which was resolved after the attending NBN technician replaced the equipment.

 

Feel free to search Community for help with your issue, or contact us and we'd be glad to assist you.

BasilDV