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Frequent disconnection

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Level 1a

Hi TPG support,

i am loosing my nbn connectivity quite frequent now a days.

can you please investigate and help.

attached the account details here for further investigation.

 

1 REPLY 1
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Moderator

Welcome to the Community @Nazeebmp1

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage.

 

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn/problems_connect_internet_nbn

 

Feel free to search Community for help with your issue, or contact us and we'd be glad to assist you.

 

BasilDv