no wifi network after power outage

[emuboy]

HI, bear with me I'm hopeless at tech stuff

We had a power outage at our home and since then the wifi hasn't been working at all. the 'online' light isn't showing on the NBN box and neither is the internet light on the tpg modem (model: VR1600v ?)

have no idea what to do to fix it so any help is much appreciated. thx !

[BasilDV]

Hi @emuboy

We'd like to have a better understanding of the situation and see what we can do to resolve this as soon as possible.

Shoot me a private message with your TPG username or customer ID number.

BasilDV