sagecom login issue

[mubir]

Hi,

I have just recently changed my home NBN connection to 5G mobile home broadband. I received the modem and it connected without much issue. But when I tried to access the modem to change the password. It did not connect. The TPG technical team asked me to reset the modem and try reconnecting. Nothing happened. I was told that the modem was faulty and asked me to return it. I have received the second modem. yesterday. But that too isn't letting me login on 192.168.1.1. Can you please help me rectify this? Does that mean that this modem is also faulty?

[BasilDV]

Hi @mubir 

Are you connected via WiFi or Wired connection?

What browser are you using?

BasilDV

[mubir]

it's a wired connection.and I'm using chrome

[BasilDV]

Since it is wired, please check the IP address you are getting from the modem/router via CMD (if it's Windows).

Just type it ipconfig, then hit enter.

Check the default gateway IP address to confirm if it's 192.168.1.1.

BasilDV

[mubir]

Checked it . The default gateway is 192.168.1.1

[BasilDV]

What error message are you getting when you tried to access the DG address?

Can you try to access it using a different device?

BasilDV

[mubir]

All good. It connected on Firefox

[BasilDV]

Great!

Have a goo day!