sagemcom SGJy100058

[asclsrn1990]

hi I am having the same issue with the router as other people. (sagemcom SGJy100058 version 1.0)

The 2.4/5ghz option has been removed.

I saw your post saying the modem has been replaced by tp link in April and that's when I got this modem.

could i get the modem replaced with the other one as well?

Thanks

[BasilDV]

Hi @asclsrn1990

We'd like to check on this further before we identify if the modem/router needs to be replaced.

What troubleshooting have you tried so far?

Could you shoot me a PM with your TPG username or customer ID number?

BasilDV

[asclsrn1990]

I sent you pm and the title is PM regarding troubleshoot

thank you

[BasilDV]

Thank you @asclsrn1990

We checked the account and learned that a replacement modem/router has been requested by our Tech team.

Further updates will be provided via SMS or email notification.

Have a good day!

[asclsrn1990]

Thank you

I've got the modem replaced to a new one but the same sagemcom.

It persists the same problem. I was expecting to get a different modem as you mentioned in the other post? (TP-link)

[BasilDV]

Hi @asclsrn1990

Currently, Sagemcom is the main device for our 5G Home Wireless Broadband service.

The issue with the WiFi settings has been raised to our device experts and they are working on a new firmware to fix this.

There's no time frame provided, but will be posting any updates in the Community once available.

BasilDV