TPG Community

Get online support

since 28 Sep, the home Wireless Broadband and the mobile phone network all slow speed, download less than 5Mb

chimingtam
Level 2

the internet speed very slow since 28 Sep, the home Wireless Broadband and the mobile phone network all slow, in Greenbank QLD 4124

2 REPLIES 2
Aubrey
Moderator

Hi @chimingtam, there seems to be an ongoing upgrade and maintenance impacting the 4G network in your area.

 

Check out this link for the details. https://support.tpg.com.au/network

 

 

chimingtam
Level 2

@Aubrey wrote:

Hi @chimingtam, there seems to be an ongoing upgrade and maintenance impacting the 4G network in your area.

 

Check out this link for the details. https://support.tpg.com.au/network

 

 



From 28 Sep up to today 4 Oct, the mobile phone received signal level only can get one dot around the Greenbank Pub Ln area in QLD 4124, but can get full dot at Blowns Plans QLD 4118.

TPG replied "there seems to be an ongoing upgrade and maintenance impacting the 4G network in your area". I view the status as below description:

Unexpected Maintenance

Status

In progress

Ref

I14706998

Description

Our technicians are currently working on an unexpected network issue in this area. We apologise for any inconvenience and we're hoping to resolve the issue as soon as possible. Voice calls, text messages and data services may be affected.

Time affected

8PM 27/09/2023

Status

In progress

Ref

I14712498

Description

Our technicians are currently working on an unexpected network issue in this area. We apologise for any inconvenience and we're hoping to resolve the issue as soon as possible. Voice calls, text messages and data services may be affected.

Time affected

2AM 03/10/2023

 

One week passed it is seriously affect my work at home, is it the Vodafone problem or TPG problem?