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slow internet

Sarah
Level 2
Level 2
‎15-01-2018 11:48 AM
Hi, in the past few weeks I have been experiencing much slower than usual connection speeds with my ADSL2+ internet. The TPG speed test shows 3.4 download and 0.2 mbps upload. These speeds are significantly lower than what they used to be which is around 8 to 9 mbps download
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BasilDV
Moderator Moderator
Moderator
‎16-01-2018 11:20 AM

Good day @Sarah,

 

Welcome to TPG Community!

 

I've made some adjustments on the line and refresh your connection since I've detected that the modem has been connected to the internet for more than 2 weeks now. Try to turn off the modem for 30 secs. then turn it on as well to refresh it as well.

 

I can detect that the modem is receiving a sync speed of 10Mbps Downstream and 1Mbps Upstream. Try to test your connection and keep us posted if there's any other issue.

 

Kind regards,

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