slow internet

Level 1
Hi, in the past few weeks I have been experiencing much slower than usual connection speeds with my ADSL2+ internet. The TPG speed test shows 3.4 download and 0.2 mbps upload. These speeds are significantly lower than what they used to be which is around 8 to 9 mbps download

Good day @Sarah,


Welcome to TPG Community!


I've made some adjustments on the line and refresh your connection since I've detected that the modem has been connected to the internet for more than 2 weeks now. Try to turn off the modem for 30 secs. then turn it on as well to refresh it as well.


I can detect that the modem is receiving a sync speed of 10Mbps Downstream and 1Mbps Upstream. Try to test your connection and keep us posted if there's any other issue.


Kind regards,