Get online support
Hi, i upgraded to the superfast plan this morning, got the confirmation email and reset my modem, carried out all the steps yet i can only get 53mb down but 23mb up, its a wired connection to the modem, im pretty sure ive done everything i can to resolve this but no luck, its still at 53mb down, the same as before.(old plan) can someone please help me out, i need to download a few big games since i just did a fresh format/install of windows11, was the main reason i got the upgrade.
cheers
Mac
Hi @macten85
Are you using the TPG provided modem/router?
Please check the QoS or Bandwidth control is if it's enabled and change the value or disable it instead.
If done and it is still giving a 50 Mbps speed, then send us a private message with your account details for further checking.
BasilDV