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superfast download speed problem

macten85
Level 2

Hi, i upgraded to the superfast plan this morning, got the confirmation email and reset my modem, carried out all the steps yet i can only get 53mb down but 23mb up, its a wired connection to the modem, im pretty sure ive done everything i can to resolve this but no luck, its still at 53mb down, the same as before.(old plan) can someone please help me out, i need to download a few big games since i just did a fresh format/install of windows11, was the main reason i got the upgrade.

cheers

Mac

1 REPLY 1
BasilDV
Moderator

Hi @macten85 

 

Are you using the TPG provided modem/router?

 

Please check the QoS or Bandwidth control is if it's enabled and change the value or disable it instead.

 

If done and it is still giving a 50 Mbps speed, then send us a private message with your account details for further checking.

 

BasilDV