twice daily and more regular drop outs

[peteandnox]

Hi 

Everday our internet drops out on a regular basis at about 12 noon and again at 6 pm, then again around about 7:30pm or 8:00pm.   

Why is this happening on a regular basis over the last few months?????

Looking forward to you reply

Regards

Peter

[BasilDV]

Hi @peteandnox 

Welcome to the Community!

We were able to locate your account using your community details and tested the line, but was not able to detect any fault.

The modem/router shows that it's been stable for more than 4 weeks now.

If you are experiencing issues via WiFi, then signal interference may be causing it.

We've created some articles that will help you improve your home WiFi network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

You may also try to reboot the modem/router to give it a quick reset.

Let us know how it goes.

BasilDV

[peteandnox]

Excellent thanks for NOTHING and the standard reply of "Not our problem" it must be the customers.

Love from us

[BasilDV]

Hi @peteandnox

We've created the articles to help customers improve their home WiFi network as this type of issues is common due to signal interference.

Try the troubleshooting given on the articles and let us know how it goes.

BasilDV

[david64]

Hi @peteandnox . Do these dropouts occur on ethernet or wifi devices?

How does it show up? Pages don't load?

Does it recover by itself or do you have to do something?

What type of NBN connection do you have?

When it happens, any changes to the lights on router (DSL/WAN, Internet) and NBN box?

If it affects both types of device, is there anything on the router's system log at that time?