very late delivery of emails

[roubina]

Hi TPG support,

There is a major delay in delivery of TPG emails.

I send emails to my TPG account from my work email or from my Gmail email and it takes up to 2 hours for email to arrive in my TPG inbox.

I have even logged into TPG Post Office to check and it is the same.

This is terrible. Please advise.

[BasilDV · Accepted solution]

Hi @roubina 

We'd like to check on this further.

Kindly send us a private message with your account details.

BasilDV

[roubina]

Where should I send this as a private message please

[BasilDV]

Hi @roubina 

Check this article: How do I private message (PM) in the community
 

BasilDV

[roubina]

People send me emails to my TPG email addtress and I don't get them for hours, sometimes it arrives the following day. At the same time I provide them with my gmail email address and I get it immidiately.

This has been am continuous issue, and whether the emails have attachement or not is irrelevant. It is the same story. it is also happening when I send an email from my TPG account the receipients get it hours later.

[BasilDV]

Hi @roubina 

We are still waiting for the account details via PM for us to check on this further.

BasilDV

[roubina]

Sorry, I don't understand what you require from my end.

[BasilDV]

Hi @roubina 

We are waiting for your account details to be sent via private message.

We can't assist you if we don't have your account.

BasilDV

[chefren]

Getting same issue, no emails coming in for several minutes

[Angeli]

Hi @chefren, 

There was an email outage last night though this has been resolved already. If you still encounter an issue, feel free to message us with your TPG customer ID or username. 

How do I private message (PM) in the community
 

Regards, 

Angeli