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won't connect to certain sites

angelahunt
Level 2

My wifi won't connect to certain sites anymore and 7plus won't load using wifi any more. 

3 REPLIES 3
Mc_Gerald
Moderator

Let's have a look at your service and see what is going on with those websites. Flick us a private message with your TPG username or customer ID so we can locate your account and further assist. 

dylmeixi
Level 2
This is also happening with me.
User name is the above name. ACT NBN
Aubrey
Moderator

@angelahunt @dylmeixi Restarting the modem may do the trick. Check if you're unable to access these certain sites from just one device or all of your devices. You may also check if these sites are accessible using a different connection like mobile data. If you are, you can try doing a factory reset on your modem.

 

You can send us a private message with your details and the list of sites that you're unable to access and we'd be happy to take a closer look into this.

 

Aubrey