How To Check TPG Modem Delivery Status

[Manuel]

How to Check TPG Modem Delivery Status

This article shows you how to check the status and estimated delivery date of your modem ordered from TPG. 

Check our video guide or follow the steps below

1. Wait For Modem Shipping Confirmation From TPG

Once your TPG modem order is shipped from our warehouse, we will send you an email confirmation containing important delivery information.

• Shipping (Consignment Note) number: This is your StarTrack tracking number. Use this to track your order via StarTrack's website
• Delivery timeframes: Metro deliveries to capital cities are normally made on the next
  working day. Deliveries in other areas are normally made within 2-7 working days, depending on your location.
• Startrack details: Visit http://www.startrack.com.au or phone 132345.

Important note: Your shipment details may not appear in StarTrack's online tracking system until after 7pm on the day it is shipped.

Track Your Shipment On StarTrack's website

Visit StarTrack's website to track your order: https://startrack.com.au/

Click on Track & Trace

In the Tracking/reference number field enter your Consignment note number from the email from TPG.

Click "I am not a robot" then click "Track now".

You will see a detailed timeline of where your order is:

If you weren't home when StarTrack attempted the delivery, they'll leave a card in your mailbox. Your delivery will be held at a StarTrack location or your Local Post Office (LPO) for 7 days before being returned to TPG. 

If your modem is returned to TPG please contact TPG Customer Service on customer_service@tpg.com.au or 131423 (option 3) to request re-delivery.

Related Article: Delivery Tracking via Australian Post 

[harmeet4232]

If my modem is not working. How l get my new modem 

[harmeet4232]

I got a modem fro tpg and it is faulty how l get my new modem.

[ElizaS]

What if I haven't received a confirmation email after 5 days (metro)? 

[Ahra_G]

Hi @ElizaS, 

We'd be happy to check the status of the order. 

Let us have your Customer ID or the registered email address via private message so we can pull your account and assist your accordingly. 

Regards,

Ahra_G

[Mikan1087]

I still haven't received my modem.It was delivered to wrong address and there is no update re new Modem

[BasilDV]

Hi @Mikan1087

Thanks for raising this to our attention.

We'd like to look into your account for better understanding of the situation and provide updates in regards to your modem order.

Please send me a PM with your TPG username or customer ID number to assist you accordingly.

BasilDV

[Anonymous]

Hey @Mikan1087 we are still awaiting to your response, if you still require assistance with the delivery status of the modem/router fee lfree to send us your account details.

Regards,

I still haven't received my modem.It was delivered to wrong address and there is no update re new Modem

[cumminsl01]

Hi,

I have not yet recieved an email confirmation of my modem delivery but the NBN install has already occurred. Could you please check the order confirmation?

Thanks. 

Since resolved 12/4/2022

[Anonymous]

Hi cumminsl01. Let us check into this and chase this with our Accounts Specialists Team, could you send us a PM with your details (Username/Customer) ?

Hi,

I have not yet recieved an email confirmation of my modem delivery but the NBN install has already occurred. Could you please check the order confirmation?

Thanks. 

[kjosullivan]

How long does it usually take before you receive a code to track for modem? Have been waiting a number of days, but get emails from TPG saying the NBN is activated 

[BasilDV]

Hi @kjosullivan

It depends, we usually send the notification with the tracking number after we shipped out the modem/router order.

We'd like to check the status of your order to provide further information.

Shoot me a PM with your TPG username or customer ID number.

BasilDV

[chriskalaritis]

Basil!

My modem receives the Internet but my desk top, laptop doesn't receive the wi-fi signal!

Why's that?

[Anonymous]

Hi @chriskalaritis,

When you say the devices does not receive the Wi-Fi signal does it mean they are unable to detect the Wi-Fi network or they're unable to connect to the Wi-Fi?

Could you shoot us a PM with your details so we can proceed with the initial investigation also post a picture of the current status light of the modem/router.

How to send a PM? 

Basil!

My modem receives the Internet but my desk top, laptop doesn't receive the wi-fi signal!

Why's that?