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8 Second delay in connection of incoming voice calls

Level 1a

We also have a delay of about 8 seconds on the incoming connection.

After the ring tones and picking up the phone, we do not hear a connection from the person that rings us for about 8 seconds.

We used to have this type of delay when we received calls from computer dialers.

We must have missed a few calls when we do not hear anything for about 8 seconds.

Please advise if there is a solution.

5 REPLIES 5
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Moderator

Hi @1hubert

 

Welcome to the Community! 

 

I've located your account using your Community details and have since ran remote tests. There's no evident line fault that can be service affecting however we'd still like to look into this further.

 

I understand that this is a brand new router supplied by TPG. Have you ever experienced the same issue on the old one? Have you performed any troubleshooting steps so far? 

 

I will perform a reset on the connection which will disconnect your internet but it should come back on after a few minutes. Kindly restart both the NTD (Arris box) and router then test if the same issue occurs. 

 

If the issue still persists, please provide us with your best contact time & number via private message so we can arrange one from our Technical team to assist you. 

 

 

Thanks! 

 

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Moderator

Good day, @1hubert

 

We're just checking whether you are still experiencing the delays on the homephone?

 

Should you still require assistance, please feel free to reach out to us. 

 

 

Thanks! 

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Moderator

Hi @1hubert

 

I believe one of our Technical Specialist has contacted and assisted you with the issue on the homephone, and it's all sorted now

 

Should you require additional assistance, please don't hesitate to reach out to us again. 

 

 

Cheers! 

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Level 1a

your technician has been optimistic.

Soon after his two calls (with minimal delay) I received calls with the 8-10 seconds delay of the caller's voice.

Could it have caused by the type of phone I use?

I have the model T1000S phones.

Is there a better phone that TPG can recommend?

Please advise.

I will continue with the current modem/phone and will see if there is an improvement down the rack.

Kind Regards,

Hubert

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Moderator

Hi @1hubert

 

I think it is also best if you can try another handset. Not recommending any brand so long as it's going to work with the modem at hand. 

 

Let us know how it goes. 

 

 

Cheers!