8 Second delay in connection of voice calls

[Anonymous]

Hi @mfeodoroff,

We'd like to conduct remote test to the connection. Please turn off the modem/router for 3-5mins and we'll run a test. Reply to this thread when it's turned off.

Regards,

[mfeodoroff]

Hi Shane,

Thanks for getting back to me.

I just tried a trusty old Telstra T400 and have the same problem.

I'm around all day today.  Is there a way to PM my contact number to you?

[mfeodoroff]

OK. 

Router and HFC modem are now powered off.

[mfeodoroff]

PM sent to @Anonymous with contact details.

[mfeodoroff]

I'm home today if someone wants to reach out.

[Anonymous]

Hi @mfeodoroff,

Thanks for sending me your details. We arranged one of our Technicians to contact you tomorrow between 10-12NN AEDST. Make sure to keep your mobile phone available and let us know how it will go.

Cheers!

[victork50]

Shaun, Did you ever get thsi resolved, can't tell from messages. I have been having this issues constantly for 6 months and TPG can't fix this.

If they fixed it how did they do it??

VK.

[Ahra_G]

Hi @victork50, 

Welcome to the Community! 

I'll organise a call back to be made today to assist you and check the homephone connection issue. 

Should you have a preferred date & time, please don't hesitate to let us know.

Regards,

Ahra_G

[ShaunC]

Extensive testing, hardware resets etc - they eventually replaced my modem - been fine since