Again, I cannot dial 1300 numbers on VOIP

[Lor_Wall]

This is the second time I have had this issue.  It has been months now that I cannot dial any 1300 numbers from my VOIP service.  The last time this happened, after quite some troubleshooting with technician TPG resolved the issue.  I am able to dial any mobile numbers, any interstate numbers (ie, 02, 03 etc) and local numbers.  I do not want to spend the hours I spent last time troubleshooting this only to find it was something that had to be resolved at the TPG end.  Does anyone else have this issue?

[Riezl]

Hi @Lor_Wall, we recommend having a read of these community articles, which may help with your concern:

• Troubleshooting Problems with TPG Home Phone Calls
• Troubleshooting No Dial Tone - TPG Home Phone/Voice Service

If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and further assist you.

To send a PM, please refer to this link: How do I private message (PM) in the community