This is the second time I have had this issue. It has been months now that I cannot dial any 1300 numbers from my VOIP service. The last time this happened, after quite some troubleshooting with technician TPG resolved the issue. I am able to dial any mobile numbers, any interstate numbers (ie, 02, 03 etc) and local numbers. I do not want to spend the hours I spent last time troubleshooting this only to find it was something that had to be resolved at the TPG end. Does anyone else have this issue?
Hi @Lor_Wall, we recommend having a read of these community articles, which may help with your concern:
If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and further assist you.
To send a PM, please refer to this link: How do I private message (PM) in the community