I enabled Big Talk through the accounts section. It still says it's not active.
I assume that this also means I cannot call internationally for 100min free at this time (and until I get the "Active" in the phone account section.
I enabled it last week.
Why the hold up?
Welcome to the community!
I tried to pull up your account using your community details and I got a match.
I can see that there is still no changes happened to your account. I would like to arrange a call from one of our Account Specialists to discuss further.
Kindly PM me your best contact number and preferred time today.
Yeah I got a call from someone in your support team and I got Extra Talk activated.Thanks for organising that.
It's just a shame that I cannot get Oz-Talk + Big Talk together (I really wanted free Aus calls to phone and mobile plus 100min to any International country).
I can't use these together. The cost would have been the same $20.
I'm only after calling the USA and Macedonia.
I feel like i've lost out and still have to find another avenue to get cheap calls to Macedonia.
Another confusing thing is I received an email from TPG saying that my Home Bundle M has been cancelled and I'm being creditted $21.
I don't want to cancel my internet. All i wanted was a phone service upgrade.
I'm not sure if this is just a standard computer generated notification or TPG Support actually thought I wanted to cancel internet and just use phone.
You're always welcome @tsuk,
Your service is not canceled it is just a automated notification email sent to our customer after the change/upgrade their plan.
Let me know should you require further assistance.