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Service outage in Coburg Victoria?

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Level 1a

Our ADSL2+ service in the Melbourne suburg of Coburg has not been working since yesterday morning. Is there an outage in Coburg? What is the estimated time for repairs and what compensation/alternative service options are available?

5 REPLIES
Moderator

Hi @hilmic,

 

Welcome to TPG Community!

 

There's no reported outage in Coburg Victoria as per our Service Status Page: http://tpg.com.au/servicestatus. We have located the account using your community details and we can see that your service is completely down at the moment.

 

Is your home phone service working?

 

Level 1a

Riezl,

 

Thanks for following up. Finally confirmed with Telstra last night that there is an issue and they are sending a technician out tomorrow to repair the line. Can you clarify if Naked ADSL is available on my exchage? My problems with Telstra mena I would consider dropping my account with them all together.

 

Mick

Moderator

Hi @hilmic, thanks for letting us know.

 

We'll have an account specialist contact you to discuss how you can change your current service to Naked ADSL.

 

Can you send us a private message with your best contact number and available time to receive a call?

Moderator

Thanks for sending your contact details via PM, @hilmic.

 

We'll have a specialist contact you on your preferred contact number and time.

 

 

Moderator

Hi @hilmic, we can see that our Accounts Team has been in touch and discussed the concerns raised.

 

Should you have further queries, feel free to drop us a message. Thank you.