Big Talk Add-on. How long do I have to wait ?

[tsuk]

I enabled Big Talk through the accounts section. It still says it's not active.

I assume that this also means I cannot call internationally for 100min free at this time (and until I get the "Active" in the phone account section.

I enabled it last week.

Why the hold up?

Todd

[Anonymous]

Hi @tsuk,

Welcome to the community!

I tried to pull up your account using your community details and I got a match.

I can see that there is still no changes happened to your account. I would like to arrange a call from one of our Account Specialists to discuss further.

Kindly PM me your best contact number and preferred time today.

Regards,

[Anonymous]

Thanks for sending me your details @tsuk.

I will arrange a call from one of our Account Specialists and get back to you shortly.

Regards,

[tsuk]

thanks @Anonymous

[Anonymous]

Hi @tsuk,

I can see that you have been in touch with one of our Account Specialists and provided assistance to upgrade your plan.

Let me know should you require further assistance.

Cheers!

[tsuk]

@Anonymous

Yeah I got a call from someone in your support team and I got Extra Talk activated.Thanks for organising that.

It's just a shame that I cannot get Oz-Talk + Big Talk together (I really wanted free Aus calls to phone and mobile plus 100min to any International country).

I can't use these together. The cost would have been the same $20.

I'm only after calling the USA and Macedonia.

I feel like i've lost out and still have to find another avenue to get cheap calls to Macedonia.

Another confusing thing is I received an email from TPG saying that my Home Bundle M has been cancelled and I'm being creditted $21.

I don't want to cancel my internet. All i wanted was a phone service upgrade.

I'm not sure if this is just a standard computer generated notification or TPG Support actually thought I wanted to cancel internet and just use phone.

[Anonymous · Accepted solution]

You're always welcome @tsuk,

Your service is not canceled it is just a automated notification email sent to our customer after the change/upgrade their plan.

Let me know should you require further assistance.

Regards,