Service outage in Coburg Victoria?

[hilmic]

Our ADSL2+ service in the Melbourne suburg of Coburg has not been working since yesterday morning. Is there an outage in Coburg? What is the estimated time for repairs and what compensation/alternative service options are available?

[Riezl]

Hi @hilmic,

Welcome to TPG Community!

There's no reported outage in Coburg Victoria as per our Service Status Page: http://tpg.com.au/servicestatus. We have located the account using your community details and we can see that your service is completely down at the moment.

Is your home phone service working?

[hilmic]

Riezl,

Thanks for following up. Finally confirmed with Telstra last night that there is an issue and they are sending a technician out tomorrow to repair the line. Can you clarify if Naked ADSL is available on my exchage? My problems with Telstra mena I would consider dropping my account with them all together.

Mick

[Riezl]

Hi @hilmic, thanks for letting us know.

We'll have an account specialist contact you to discuss how you can change your current service to Naked ADSL.

Can you send us a private message with your best contact number and available time to receive a call?

[Riezl]

Thanks for sending your contact details via PM, @hilmic.

We'll have a specialist contact you on your preferred contact number and time.

[Riezl · Accepted solution]

Hi @hilmic, we can see that our Accounts Team has been in touch and discussed the concerns raised.

Should you have further queries, feel free to drop us a message. Thank you.