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Can't call out on home phone after switch to NBN

BasilDV
Moderator

Hi @panther247

 

For better explanation, we'd like to arrange a call from our Accounts team tomorrow.

Please send me a PM with your preferred time and best number to be contacted.

 

How do I private message (PM) in the community

BasilDV

panther247
Level 2

Hi BasilDV,

After further investigation that you could have done, it was discovered  that out of my initial $20 prepayment in 2013, I have made 27 calls to 13 and 1300 numbers since I was forced onto NBN. These were previously included in my add ons. That is a total of $8.10, leaving me in credit to the tune of $11.90, hardly "unfinancial", wouldn't you say? I have been paying recurring charges a month in advance for 7 years and should not be treated like this.

Regards,

Ken

panther247
Level 2

BasilDV,

I would welcome someone trying to explain this to me. I am available any time after 12pm, but you may have trouble getting through because, HELLO, my home phone is not working. Tryt calling on 95934031 if you like.

Ken

BasilDV
Moderator

Hi @panther247

 

Only outgoing calls are not working if the phone status is unfinancial.

We'll advise our Team to contact you tomorrow between 12PM - 2PM using the mobile and phone number on file.

 

Stay safe.

BasilDV

werrinw
Level 2
 
Shane
Moderator

Hi @werrinw,

 

Are you have issues with your home phone service? 

 

Regards,