Can't call out on home phone after switch to NBN

[BasilDV]

Hi @panther247

For better explanation, we'd like to arrange a call from our Accounts team tomorrow.

Please send me a PM with your preferred time and best number to be contacted.

How do I private message (PM) in the community

BasilDV

[panther247]

Hi BasilDV,

After further investigation that you could have done, it was discovered  that out of my initial $20 prepayment in 2013, I have made 27 calls to 13 and 1300 numbers since I was forced onto NBN. These were previously included in my add ons. That is a total of $8.10, leaving me in credit to the tune of $11.90, hardly "unfinancial", wouldn't you say? I have been paying recurring charges a month in advance for 7 years and should not be treated like this.

Regards,

Ken

[panther247]

BasilDV,

I would welcome someone trying to explain this to me. I am available any time after 12pm, but you may have trouble getting through because, HELLO, my home phone is not working. Tryt calling on 95934031 if you like.

Ken

[BasilDV]

Hi @panther247

Only outgoing calls are not working if the phone status is unfinancial.

We'll advise our Team to contact you tomorrow between 12PM - 2PM using the mobile and phone number on file.

Stay safe.

BasilDV

[Anonymous]

Hi @werrinw,

Are you have issues with your home phone service? 

Regards,