Changed my plan now no phone working

[keithjones6400]

Hi all just change my updaded my plan from NBN 50 - NBN 100 last month and are still getting same as before and as well no longer been able to recieve or make any phone call.

And every time I call from my mobile phone I get this QCA0188.

[Riezl]

Hi @keithjones6400 , we recommend having a read of these community articles, which may help with your concern:

• Troubleshooting Problems with TPG Home Phone Calls
• Troubleshooting No Dial Tone - TPG Home Phone/Voice Service

If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community 

[keithjones6400]

What a **ing joke you lot are. I changed my plan over from nbn 50 to nbn 100 with a phone like I have done since 2017 and you now **ed up my plan by not giving me a phone to recieve or make call and you have the **ing gore to ask me to pay a futher $10.00 a month for a phone line. 

[Riezl]

We sincerely apologise for the inconvenience this issue is causing you, @keithjones6400. Please send us a private message with your TPG account details so we can help get to the bottom of this.

We'll wait for your PM. Thank you.