Dead phone line

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Level 1b
I have tried all the phone lines in the house and all are dead can’t connect to internet adsl2 don’t know what to do. Please help.
2 REPLIES 2
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Moderator

Hi @Srenn

 

Before attempting the troubleshooting steps, we recommend that you do the following below.

  • Check our Service Status at https://www.tpg.com.au/servicestatus
  • "Power cycle" your ADSL modem. This means turning your modem off and waiting for one minute before turning it back on again. This allows your modem to reestablish connection to our server.

 

If you are still unable to connect to the Internet, you can proceed with the troubleshooting steps indicated on this link: https://www.tpg.com.au/support/problems_connect_internet.php

An article is also available that will guide you in Troubleshooting No Dial Tone - TPG Home Phone/Voice Service

 

In your case, our Engineers have detected a fault within the copper line and lodged this with Telstra. They've advised that their technician will check your TPG service on or before 7 April 2020.

Further updates will be given by your assigned Engineer once available.

 

BasilDV

Level 1

Hi,

I'm having the same problem. I've attempted to contact the TPG hotline/chat but it appears to be too busy and therefore resorting to the community forums.

Our ADSL internet was not working and was the first symptom that led to us checking the phone lines. We have powered cycle the modem multiple times but still no avail.

 

Please let me know ASAP as i'm relying on the ADSL for work.

 

Thanks very much