Disable call waiting

[rosscars55]

Hi.

I have a current NBN plan with TPG and I would like to turn off call waiting on my digital voice service. TPG Technical Services told me I would need to talk to TPG Customer Service, who then told me that I would need to look at the instruction manual for my phone, which told me that I needed to contact my service provider... I am going around in circles!

[peter_k]

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

To learn how to send a private message, click here.  

Regards,
Peter

[peter_k]

Hi

Once you have PMed me your details I will process your request to disable Call Waiting.

Regards,

Peter

[CUZ11N]

Too funny.. lol

i have the same issue today.. have a ticket pending.. hopefully the tech we see past request, was resolve by them..

ps. call waiting will reset back on after factory resets (try avoiding this)...

[Ahra_G]

Hi @CUZ11N, 

Recent update on the lodged fault indicated that the issue is now resolved. 

Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support
 

To help manage your TPG services on the go, you may download our TPG Mobile App on this link: tpg.com.au/services/tpg-app

Regards,

Ahra_G

[CUZ11N · Accepted solution]

@Ahra_G 

Hello Happy new year.....

Yes i can confirm this has been resolved for me....thank you...