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Disable call waiting

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rosscars55
Level 2

Hi.

I have a current NBN plan with TPG and I would like to turn off call waiting on my digital voice service. TPG Technical Services told me I would need to talk to TPG Customer Service, who then told me that I would need to look at the instruction manual for my phone, which told me that I needed to contact my service provider... I am going around in circles!

1 ACCEPTED SOLUTION

Accepted Solutions
CUZ11N
Level 4

@Ahra_G 

Hello Happy new year.....

Yes i can confirm this has been resolved for me....thank you...

View solution in original post

5 REPLIES 5
peter_k
Moderator

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  


Regards,
Peter

peter_k
Moderator
Hi
 
Once you have PMed me your details I will process your request to disable Call Waiting.
 
Regards,
Peter

CUZ11N
Level 4

Too funny.. lol

i have the same issue today.. have a ticket pending.. hopefully the tech we see past request, was resolve by them..

ps. call waiting will reset back on after factory resets (try avoiding this)...

Ahra_G
Moderator

Hi @CUZ11N

 

Recent update on the lodged fault indicated that the issue is now resolved. 

 

Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support
 

To help manage your TPG services on the go, you may download our TPG Mobile App on this link: tpg.com.au/services/tpg-app

 

 

Regards,

Ahra_G

 

CUZ11N
Level 4

@Ahra_G 

Hello Happy new year.....

Yes i can confirm this has been resolved for me....thank you...

View solution in original post