Email access

Level 2

Hey guys - what does this mean?

Database Connection Failed

Atmail could not communicate to the database resulting in an error. To continue please check the following:

  • Database username and password are correct
  • Hostname is authorized to connect to the database server
  • The software has been installed correctly and the database schema created
  • Validate your database connection details in the file config/dbconfig.ini

The error message returned from the server includes:


Unable to connect to database server.


Once the database connection details have been resolved, reload your browser to continue with the session.



Level 15

Hi @jhornsey . The Post Office web server is probably under-provisioned with connections to the mail server. The system is up. You might be able to connect later. If you have an email client, I expect it to be working.

Level 2

Thanks @david64 - that would be my expectation as well - has been happening more frequently of late - perhaps tpg might need to review their server maintenance/refresh strategy