Fixed phone line not able to receive calls

[mcstevens15]

I have recently connected my internet and phone. Everything is running fine I have internet and I can make calls from the fixed line. When people have tried to contact me on the phone the number that is provided the message that is recieved is the number that you have called is disconected. Please help.

[BasilDV]

Welcome to the Community @mcstevens15

Thanks for choosing TPG as your provider. We've created an article that will guide our customers in Troubleshooting No Dial Tone - TPG Home Phone/Voice Service

In your case, our Tech team contacted the home number and successfully reached the account holder.

Should you require further assistance, please let us know.

BasilDV