Home Landline Fault

[lhuy2733]

After picking up a call on the landline, call would drop out before hearing anything. This would usually happen on the first and second attempt. Sometimes it would not drop out at all.

Outbound calls are fine.

Would anyone know how to troubleshoot this?

[Riezl]

Hi @lhuy2733 ,

We recommend having a read of these community articles, which may help with your concern:

• Troubleshooting Problems with TPG Home Phone Calls
• Troubleshooting No Dial Tone - TPG Home Phone/Voice Service

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address.

To send a PM, please refer to this link: How do I private message (PM) in the community