Home Phone

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Shankarr
Level 3

Sir

I have replaced my modem (archer vr1600} with VX220-G2v today which was sent by tpg.

My home phone was operating normal but as soon as i changed the modem it stopped and the phone light on the modem stays blank.

 

Could you please rectify the problem  asap

 

Rajendra

1 ACCEPTED SOLUTION

Accepted Solutions
david64
Master

@Anonymous . Is this a case of TPG not configuring the router correctly, or has the VOIP server not been updated to accept the new router?

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2 REPLIES 2
Anonymous
Not applicable

Hi @Shankarr ,

 

Let us help update the VoIP of the modem. Could you shoot me a PM with your details?

 

How to send a PM? 

 

Regards,

 

 

david64
Master

@Anonymous . Is this a case of TPG not configuring the router correctly, or has the VOIP server not been updated to accept the new router?