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Home phone broken again.... 3rd time now & counting....

Level 3

I recently had a internet dropout & fixed it by resetting modem/router & doing settings manually. Then discovered I can't make or receive calls. I have dial tone but when I try to make a call, it dials then I hear a long continuous beeping sound. If I call the home phone using my mobile I get a recorded message saying the number is not connected.  



Hi @chooky68


Welcome to the Community!


We checked the status of the phone service and it shows that it is not registered.

We can't confirm if it was triggered after you reset the device, but would like to raise this with our Tech team.


Please send me a PM with your TPG username or customer ID number to assist you accordingly.