Good day @ADoroodkar
Welcome to TPG Community!
We were able to locate your account using your community details and seen that the status of your home phone is active. Can you please provide us more information on what you are currently experiencing?
Can you hear any dial tone when you lift up the handset? Have you tried using a different handset? And have you tried connecting your phone to a different phone outlet?
You may refer to this article with some troubleshooting steps for your ADSL home phone.
Kind regards,
