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Home phone cannot call out

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veronicalimks
Level 3

Used to work well. Today couldn't call out. But able to receive call from my own mobile. Please check what's wrong.

1 ACCEPTED SOLUTION

Accepted Solutions
BasilDV
Moderator

Thank you for the update @veronicalimks.

 

This has been raised to our Escalations team and will provide you with the updates once available.

 

BasilDV

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4 REPLIES 4
BasilDV
Moderator

Hi @veronicalimks

 

Are you able to check the outgoing calls again? The service was suspended yesterday due to payment issues.

It is now active and should work normally.

 

We'll wait for your update.

 

BasilDV

veronicalimks
Level 3

Still not working

BasilDV
Moderator

Thank you for the update @veronicalimks.

 

This has been raised to our Escalations team and will provide you with the updates once available.

 

BasilDV

BasilDV
Moderator

Hi @veronicalimks

 

The service has been restored and working within specification.

 

Have a great day!

BasilDV