Hi @Beau93,
If you are having issues with the home phone service, we recommend having a read on these community articles, which may help with your concern:
Furthermore, if you have requested to port your number over from a different provider, porting process will only start once your service has been activated and will take 3-5 working days to complete.
If the issue persists, please send us a private message with your best call back time & number so we can have our Technical Team to contact and assist you.
Regards,
Ahra_G
