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Home phone line not working after power blackout

adslxpha
Level 2
Level 2
‎26-10-2019 04:12 PM

Hello,

There was a blackout in the Eastwood/Marsfield/Epping area on Thursday night (24/10/2019) and after power was restored our internet (ADSL2) is working but our home phone cannot make or receive any calls.  The phone has power and is charged so I believe it is the line itself.  Thank you.

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adslxpha
Level 2
Level 2
‎26-10-2019 05:28 PM

That was fast!  Thank you.  Internet dropped out for 2 minutes just now and when it was restored the home line is now working.  Cheers.

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Ahra_G
Moderator Moderator
Moderator
‎27-10-2019 04:52 PM

Glad to hear that your service is up and running now, @adslxpha! 

 

Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support

 

Cheers! 

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