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Home phone not getting incoming calls

Level 1
Our home phone is working for outgoing calls but you can not call in to it. I’ve changed the handset & same issue exists.

Hi @LucyC,


Welcome to TPG Community!


We were able to locate your account using your community details and have run some remote test, but was not able to detect any fault.


Have you tried to turn Off and On the NBN box or NTD (Network Termination Device)? Refer to this link for the image of it.


Once done, try to call the number again. Keep us posted if it's working or not and we'll arrange a call from our Tech team to look into it further.


Kind regards,