Home phone not working. No Dail tone/internet works

[rajisara12]

My home phone does not work but the internet is slow .I wonder what the reason is  ,could you help me please !

thank you !

[Anonymous]

Hi @rajisara12 ,

Welcome to the community!

We're able to locate your account using your community details. Can you post a photo of the current setup of the modem/router & the home phone? We ran an initial test to your service it shows a possible line fault causing your home phone not to work.

In case you need a reference on proper connection set up of your home phone please visit this link:  ADSL Setup - General Setup

[Riezl]

Hi @rajisara12, we have arranged a technical specialist to contact you between 1PM and 4PM SA time today for assistance.

Should you have a preferred contact number and time, please send it via PM.

To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community

[Anonymous]

Hi @rajisara12

One of our Technicians tried to contact you earlier today unfortunately no avail. Please let us know your best contact number and preferred time.

Cheers!