Hi @rajisara12 ,
Welcome to the community!
We're able to locate your account using your community details. Can you post a photo of the current setup of the modem/router & the home phone? We ran an initial test to your service it shows a possible line fault causing your home phone not to work.
In case you need a reference on proper connection set up of your home phone please visit this link: ADSL Setup - General Setup
Hi @rajisara12, we have arranged a technical specialist to contact you between 1PM and 4PM SA time today for assistance.
Should you have a preferred contact number and time, please send it via PM.
To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community