TPG Community

Get online support

Home phone not working

Level 1c
Level 1c

I am using NBN Bundle (Internet +Phone line). 

I am currently unable to use my home phone, it had been down for more than a week. When I pick up the phone I can hear some noise but not the normal dialing tone. My friend has tried to call me but not success.  I have tried reboot the modem and reconnecting the cables etc but still not working. Internet service is OK so far. Please help

1 REPLY 1
Highlighted
Moderator

Hi @KT

 

Welcome to Community! 

 

We're sorry to know that you are having difficulties with the homephone service. 

 

I did try to search for your account so we can run tests on your connection however I am unable to find a match. 

 

So we can further assist you, please send your TPG Customer ID or service address via private message. 

 

For your reference: How do I private message (PM) in the community

 

 

Thank you!