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Hi @iamkaytie,
I used your contact e-mail address to locate your account. I think there is an issue on the account side.
I will ask for a representative to contact you directly tomorrow to provide assistance.
Cheers,
Joseph D
Hi @iamkaytie,
I understand that our Accounts team has been in touch and the payment has been processed.
The status of the home phone shows active, in which everything should be back to normal.
Should you require further assistance, please let us know.
Kind regards,
BasilDV