Hi @Ireneandlen,
Welcome to the Community!
We're sorry to know that you're having issues with the homephone. I've tried to check the status of your and it appears to be active on our end.
Have you checked whether the phone cables are secured?
You may check the set up guide through here: NBN Fibre to the Curb (FTTC) Setup Guide
If the homephone still doesnt work after following the steps from the link above, kindly let us know of your best contact time & number via private message so we can have our Technical Team to contact and assist you in making the homephone work.
Cheers!
