How can I turn off call waiting

[DC]

Hi, 

Have spoke to the call centre who said they would turn off call waiting, and also said could do it through My Account.  I have looked there and can see no way to do it, and despite the call centre saying they would fix it, nothing has happened.  How can I get this actioned?

[Ahra_G]

Hi @DC, 

We can confirm that the Call Waiting feature has been disabled. 

Just to clarify, do you want the caller to hear an engaged/busy tone while you're on a call? 

-Ahra_G

[DC]

Hi Ahra_G,

Yes, If I am on a call already then yes, I want the caller to hear the engaged/busy tone.

Thanks

[Ahra_G]

Hi @DC, 

I can confirm that the Call Waiting feature on your homephone service is already disabled. 

I would recommend checking the settings directly on your handset.

Let us know should you require further assistance. 

Thanks! 

Ahra_G

[DC]

Hi,

Call waiting itself seems to be turned off, but the caller does NOT get the engaged tone when calling if I am already on the phone.  This is potentially worse than having call waiting on!  

Is it possible to have an engaged tone when I am on a call already?

[Ahra_G]

Hi @DC, 

I would recommend checking your handset's manual for this specific setting. 

-Ahra_G