I relocated my service and the phone doesn’t work. Tried to call the customer service. 15 min wait

[dencil77]

I relocated my service and the phone doesn’t work now. TPG customers service is the worst in the world and I was on hold for 15 minutes. TPG call waiting time average must be about 30 minutes in general. Well I’m looking for a better provider as a solution. TPG is the worst

[Will]

Hi @dencil77 

Welcome to the Community!

I'm sorry to hear about your poor experience on your recent phone call with us and that switching to another provider has crossed your mind.

Although I can see that the homephone issue has been raised to our Engineering Team, I took the liberty to check the case and make adjustments. Please test your homephone. It should be working at this point. Let me know if you're still having technical difficulty.

Regards,

Will