Inbound calls not working

[Eargy1945]

Inbound calls are not working. The phone rings once then stops. We are elderly and need the phone as security. Outbound calls are fine. Can anybody help? Thank you.

[BasilDV]

Hi @Eargy1945

When did you start experiencing the issue? Have you tried to reboot the modem/router? If not, please reboot the modem/router first, then test the service again.

BasilDV

[Eargy1945]

Hi Basil, it has been happening for over a week now. We have tried rebooting the modem too.

[BasilDV]

Hi @Eargy1945

We'd like to arrange a call from our Tech team to check on this further as we can't detect any fault on our end.

Shoot me a PM with your TPG username or customer ID number.

BasilDV