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Internet is working fine but telephone is not working

Level 2

Hi Team,


Since installing the new TP-Link VX220 G2V a few months ago, the internet is working fine but the telephone is not working.

The phone light on the modem is not lit. In the modem portal it says "Telephone Status: Telephone service unavailable. Please check your account settings or register a new number."

Could you please assist?


Thank you

TPG Phone Status.PNG


Community Manager

Hey @senszn,


We'll check it out. Can you send me a private message?


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