LANDLINE PHONE

[lori1944]

I HAVE NOT BEEN ABLE TO USE MY LANDLINE PHONE SINCE I WENT ON TO NBN 2YEARS AGO.  THERE IS ONE MODEM LINE WHERE I GET THE LANDLINE PHONE CALL TONE, BUT THEN IT JUST CUTS OUT.  IF I AM ON THE LANDLINE, MY INTERNET DOES NOT WORK.  I HAVE NO CREDIT ON MY LANDLINE SO HOW DO I PUT CREDIT ON THERE BUT IF I PUT CREDIT I STILL WILL NOT BE ABLE TO USE MY INTERNET IF THE LANDLINE IS PLUGGED IN.
THIS IS IMPORTANT AS I AM 78 AND NEED TO BE ABLE TO MAKE EMERGENCY CALLS IF I NEED AN AMBULANCE.

[BasilDV]

Hi @lori1944

For the NBN service, the handset for your phone service should be connected to the phone port of your modem/router.

We are guessing that you are under the NBN FTTN/B (Fibre to the Node/Building) technology.

Kindly check this article that will guide you with the correct setup in order to use both internet and phone service at the same time.

• Fibre to the Node/Building (NBN FTTN/FTTB) Setup Guide

Here's another article that will guide you on how to add a prepaid balance for your phone service.

• Your Home Phone Optional Prepaid Balance

You may shoot me a PM with your TPG username or customer ID number if you need further assistance.

BasilDV