Landline not working

[cheerobyn]

Hi, on 20 Aug 2021 TPG technician came to upgrade my plan from HTTB M to HTTB L,  after that my landline telephone  did  not work anymore. I texted the techican and email to customer service but no one answer. What should I do?

Cho

[Riezl]

Hi @cheerobyn ,

We recommend having a read of these community articles, which may help with your concern:

• Troubleshooting Problems with TPG Home Phone Calls
• Troubleshooting No Dial Tone - TPG Home Phone/Voice Service

If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

To send a PM, please refer to this link: How do I private message (PM) in the community